Client Overview:
The client, a mid-sized enterprise undergoing a network refresh in Ahmedabad, required the installation and activation of a new edge box to enable stable WAN and LAN operations. The upgrade involved integrating the new devices with an existing distribution switch and ensuring seamless migration from the old infrastructure.
The Challenges
- The customer-provided configuration did not match the physical interface mapping of the new device.
- Existing devices had to be safely decommissioned without impacting network availability.
- Required close coordination with the remote L3 engineering team for config validation and corrections.
Solution Delivered
- Our engineer arrived onsite, accessed the server room, and identified the devices scheduled for installation.
- Completed safe decommissioning of old equipment and racked the new edge device as per standards.
- Detected mismatches between the provided configuration and actual physical ports.
- Collaborated with the remote L3 engineer to correct the configuration based on physical topology.
- Applied revised configuration, performed patching as instructed, and validated both WAN and LAN connectivity through UAT.
The Results
The new edge device was successfully installed, configured, and activated. WAN and LAN services were restored without disruption, and the network is now operating with updated, stable, and compliant configurations.